I just wanted to let you know how pleased I am with your company. I was not your customer and therefore no one that you needed to be accountable to. But I was boarding my friend’s dog Hana, when Jackie. I believe, was the driver that picked Hana up from me. She was very courteous and professional. She took the time to show me the van and where Hana would be staying. She texted me updates and photos every day until she dropped her off in Oregon with her mom. It could not have gone any smoother. Jackie was under no obligation to update me. But she knew I was concerned about Hana and she did all she could to make me feel comfortable. She went above and beyond. So I just wanted you to know how appreciative I am. That’s a great employee that you have. I’ll certainly recommend you guys in the future.
Thanks again.
