“Star”, my 23 lb. 8 year old Cocker Spaniel arrived safely and happy last night. Jim, the driver, obviously has a wonderful, gentle way with the animals. He was patient and kind and worked with her slowly when she didn’t want to come out of her crate, but she was eager to investigate once her paws hit the ground. All pups on board seemed quite content and curious while we unloaded Star. She obviously didn’t skip a beat during her four day journey from Waco, TX to Andover, MA.
I would like to congratulate you on a job well done. Your “actions” matched your “words”, you were quick to answer my phone calls, my texts, my emails, you patiently answered all my questions, and you were accurate in descriptions of what you could do, the care you could provide for my dog, and the skills of the drivers.
I could not be more pleased and “Star” thanks you as well.
Candace Alsop February 10, 2017