We want to help you feel more comfortable entrusting your pet to us. To ensure the trip goes smoothly for everyone, please read and follow the steps here. If you've ever got questions or concerns, please reach out to your driver to request photos or even FaceTime to see your pet(s). Of course, you've got Sheela's personal cell phone number to call at any time — even 2 AM if needed! As our client you're never bothering us with your questions, information, or concerns.
Three Steps to Prepare for Pet Transport
Schedule a veterinarian appointment for your pet to be issued an interstate health certificate. Your health certificate will show us that your pet is current on all core vaccinations, as well as Bordetella (Kennel Cough, for our canine passengers.) We accept this certificate for 30 days from the day it's issued. If you book a private transport, we'll allow a health certificate that has been issued in the last 10 months.
Relax! We've got everything handled. As your date nears you may reach out to us with questions. A few days prior to our arrival you'll receive an email with instructions on how to prepare for pick up, what to expect during transport, how to communicate with your driver, and your driver's phone number. The day before the driver arrives, he or she will call you (This call can happen during the evening, so be on the look out!)
Please keep in mind that we're limited during transport. We often intentionally book lightly by having two and three transport going simultaneously instead of only one. We still request that you send minimal items with your pet. We supply the kennel and bottled water. You supply the food, harness, and bedding if you'd like your pet to have extra padding.